Car Toys Reviews

9-7-2022 I stopped by Car Toys the next morning after meeting with some kid there night before. Sean is a assisted manager from Clackamas, that moved over to Tigard Car Toys and I'm glad he did. Conversation begin with me, wanting deck removed and money back. We then did talk about what I really needed in a hands-free deck for my truck. Kenwood just came out with a new deck that would do everything I needed. We agreed I would bring truck back sat. for the Kenwood installation. Called Car Toys Friday 9-9-2022 and talked to Manager Fernando. We agreed to have installation done Saturday 9-10-2022 12:00. The same kid was there on Saturday and said he didn't like the way I talked to him on Tuesday. He's probably off to bigger things, Car Toys is just a pasting point in his life.
Jordan a great installer was there on Saturday. I asked Jordan, please do not let that kid touch my pickup. Jordan said the kid wasn't certified by Car Toys for devices and installations. Then did my installation himself. Sean was right about this Kenwood deck. It does everything and more that I really like. The directions are easy to read and understand. Unlike the Pioneer I thought was better that Jordan initially installed. Then gave me back $200 from the different in price. I am 100% pleased with the end result dealing with Car toys now. They have great managers, that were calm and knowledgeable of what they were selling and installing. Jordan was right about the Kenwood deck for me when we talked about 3 weeks ago. I was gun sly because of a Kenwood deck I hated from 8 years ago. 9-11-2022 Very Happy Customer, Lee Westerman Sherwood, OR

I'm posting this on a couple review sites because many of the reviews are years old. They are certainly not reflective of the super diagnostic and install service I received (August 22,2022) from both the Salem store manager (Omar Tapia) and the installation manager (David Sabrowski). After taking my Subaru Outback to the local Salem Subaru dealer they assessed my dead Harmon-Kardon system (head end system with CD and Subaru navigation) as requiring a complete over $1800 parts and service replacement. I declined and drove to Car Toys where they diagnosed the problem as the Subaru factory amplifier --- not the complete audio/navigation system. Short story is they encouraged me to locate another Oregon Subaru dealer with a new factory amplifier part in stock (at several hundred dollars less than the Salem Subaru dealer), which I did --- for several hundred dollars savings for the amplifier part alone --- and then charged me an extremely reasonable charge for less than 30 minutes swap-out of the bad unit. My total savings over what the local Subaru dealer had quoted --- just over $1115. 00 in savings! So the diagnostic ability at Car Toys was far superior to what even the local Subaru dealer did --- and the Subaru dealer charged me more for their false diagnostic (that wasn't accurate) than Car Toys actually did for the actual swap-out and re-install.

Worst customer service. Paid $600 down on a $1200 purchase of "free" install of radio and back up camera. They said parts would be in by end of week and 2 months later no install even scheduled. I tried to call multiple times and left multiple messages no response, would have to call multiple times to talk to human and then they told me they were waiting on different parts, no one gave the same story as to why install hadn't been scheduled. Had to go up there to get anything done. When showed up they said they were waiting on radio that I had already purchased and was on hold was given to another customer. Then found told them I wanted to purchase radio and camera and get install elsewhere and they wouldn't honor the free install price of radio cause I wasn't getting it installed there, which they have been unable to schedule since purchase 2months ago. Turns out their "free" install was costing me $600 in silly fees. I went elsewhere for install and it was $250 and they didn't need all the harnesses and misc fees that car toys was charging me for and they did it that day. I will never go there again!

I paid for a light bar around 500.00 used there snap finance paying 99.00 a week n yes I didn't noticed until later I ended up paying close to 2,000.00 never again will I use Car Toys nor will I recommend them to my enemies let alone my friends! Greedy Company!

They will tell you a install price then call you later and jack up the price. My quotewas 225.00 then went 525.00 didn't have them do the install took it to stereo king paid 165.00
STAY AWAY FROM CAR TOYS!

About 2 months ago I had car toys install a radio/gps in my truck. I told them that I would be trading my truck in soon. They told me that they would swop the radio into my new truck for me. No mention of an additional $1300. 00, by the way I already paid $2000. 00 and it wasn't even the unit that I wanted.
There was a long delay in the installation. I will never, ever use or recommend Car Toys to my friends, family or my customers. I feel like I just got robbed.

I personally don't recommend this guy's in Northglenn, some time ago my wife takes her truck to this place to buy a remote starter with instalation and everything looks OK the guy's recommend her to purchase a guarantee just in case something gone wrong what she did, about a week later stop working she takes it back and they fix it right away then it fails again she takes it back last week and those guys say the control's don't work anymore and she needs to buy another sistem she has to pay $600 now the warranty she buy before don't cover it
Well she bring the truck yesterday with 3/4 tank of gas and after she get the truck it was completely empty she was supposed that the gage don't work but this morning she put gas on it and it takes 25 gallons of gas when the gage was on 3/4 before they installed the famous remote starter!

I would give them zero rating if I could. They tested the radio and pooled off the doors to check the wiring. The doors would not go back. It cost me 700 to fix. Buyer beware.

I needed a replacement for my old unit, and wanted a Digital Media Receiver. Hardly any were in stock locally that I could afford. The local car toys had a Pioneer that I liked, but it was not in stock and they couldn't get one. I went online and found the DMH 241EX for a reasonable price. I got it in 2 days and decided to install it myself. I bought a backup camera at my local O'Reily's. I wired up the harness to my Frontier's harness and then ran a wire from the handbrake switch wire and then routed the camera's supplied cable (and added an additional wire for camera power) between the unit's harness to the backup lights and the camera. I got ground from the bottom of the bed body.
Connecting and installing the camera required the most work, but it was well worth it.
I found that the Pioneer unit can find and play many more albums than my old Sony, and it supports Cover Artwork that is embedded in the MP3 files ID3Tags as long as you limit the dimensions to about 200x200 to 300x300. I used Mp3Tag (freeware) to import my folder. Jpg files and adjust the dimensions and them embed them into the ID3Tags. This software is great, because I can select all the songs in an album and do it in one pass.
I also found that this unit plays AVI and M4V files. It could not play my Avatar. M4v file, so I used Prism Video File Converter ($24.99) to convert it to AVI and it plays fine.
I love this Pioneer device.

Horrible experience. I brought our Jeep Rubicon in for a detail yesterday. I purposely did not go with the Groupon because even though it's advertised as a detail, it really isn't. They will state as such if you ask them. I agreed to pay almost $200 with tax for the interior detailing only. Waited 2 weeks for the appt.

Dropped the car off last night and the sales person walked out with me to look at the car. All good based on what we planned. At 10:30AM today, I get a call that it is going to be $75 more. $50 for pet hair and $25 for the size of my car. I think our small dog was in the trunk 2x over several years. Not sure where they even found dog hair. We have a Jeep Rubicon which is an average sized car. The guy who I spoke to was not helpful and couldn't understand why I was not happy about the situation. He was rude and said if I won't pay it to come and pick up the car. Would not acknowledge the bait and switch. I asked to speak to the manager as well. He said the manager would just back him up. I insisted, so thr manager did get on the phone and would not budge.

No one stated anything about possible extra charges when I dropped the car off. The manager stated, I should have had an installer look at the car and to think of this like you are getting repairs. How would I know that? Their employee walked out to the car, inspected it all and said it was an easy job because the car was just dusty and had rubber mats. The manager said things come up that you don't know of until you start work. Since their employee looked at the car and because I was not made aware of possible additional charges, that should have been on them. They would not budge, so we drove back and picked up the car. $200 for an interior detail is expensive as it is and then $275 is ridiculous. Then to throw the horrible customer service on top of that, I was very upset. We will never go back and will make sure and let others know. Waisted my husband and I leaving work to drop off the car and then go back to pick it up for nothing.